Terms & Conditions

Terms and Conditions

General Terms and Conditions for Tours:

These terms and conditions, as might be corrected now and again, apply to all our services directly or indirectly made available online, through any mobile applications, by email or by telephone. By accessing, browsing and using our website or any of our apps through whatever platform (hereafter collectively referred to as the “dreamtourism.it”) and/or by completing a booking, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement). The Contents and the Products (as defined herein below) on the website dreamtourism.it, on other websites pointing to or integrated with dreamtourism.it or subdomain thereof (dreamtourism.itor the Website) and on the Dream Tourism App (the App) owned, operated and manged by Dream Tourism. With registered office in Rome, Via Ponzio Cominio, 11, 00175 Rome RM, Italy , enrolled in the Company Register of Rome under no. (Numero REA) 1575592   , Tax Code and VAT no (Partita IVA) 15216381002.  (“tourleaf.com”, “us”, “we” or “our”) and are provided for you subjected to the terms and conditions set out below.

Scope of our Service:

Through the website, we (dreamtourism.it and our associates (distribution) partners) offer an online platform through which all types of temporary services providers, included accommodations (for example hotels, motels, hostels and bed & breakfasts, collectively the “hotels” and “rentals”), transportation (“Cars” and “Cruises”), Tourism Services (“Tours” and “Activities”), can advertise their services for reservation, and through which visitors to the website can make such reservations. By booking ‘dreamtourism.it’, you enter into a direct (legally binding) contractual relationship with the services provider at which you book. From the point at which you book, we act solely as an intermediary between you and the provider, transmitting the details of your reservation to the relevant services provider and sending you a confirmation email for and on behalf of the services provider.
When rendering reservation on dreamtourism.it, the information that we disclose is based on the information provided to us by services providers (Hotels, Rentals, Cars, Cruises, Tours, Activities). As such, the services providers are given access to an extra net through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each accommodation provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodations made available.
Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

Credit Card:

If applicable and available, certain accommodation providers offer the opportunity for reservations to be paid (wholly or partly and as required under the payment policy of the accommodation) to the accommodation provider during the reservation process by means of secure online payment (all to the extent offered and supported by your bank). Payment is safely processed from your credit/debit card or bank account to the bank account of the accommodation provider through a third party payment processor.
For certain rates or special offers, please note that your credit card may be pre-authorized or charged (sometimes without any option for refund) upon reservation and confirmation of the booking. Please check the room details thoroughly for any such conditions prior to making your reservation.
In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at EUR 50 (or the equivalent in your local currency)). In the event that your credit card company or bank charges you the deductible because of unauthorized transactions resulting from a reservation made on our website, we will pay you this deductible, up to an aggregate amount of EUR 50 (or the equivalent in your local currency). In order to be indemnified, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email
(shofiq@dreamtourism.it). Please state ‘credit card fraud’ in the subject line of your email and provide us with evidence of the charged deductible (e.g. policy of the credit card company). This indemnification only applies to credit card reservations made using dreamtourism.it’s secure server and the unauthorized use of your credit card resulting through our default or negligence and through no fault of your own while using the secure server.

Disclaimer:

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).

However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website, (iii) the services rendered or the products offered by the accommodation provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

Whether the property you stay at charges you (or has charged you) for your room, or we are facilitating the payment of the room price, you agree and acknowledge that the property is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the room price to the relevant tax authorities. Booking.com is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the room price to the relevant tax authorities.

About Tripticketz.com and the support companies:

The online Booking service is offered by Tripticket.com, which belonged to Dream tourism, a Private Individual company, Registered in Rome, Italy under company Law of Rome and having its offices in Vatican City Area.

Scope of our Service:

The prices on our site are highly competitive. All prices on the dreamtourism.it website are per room for your entire stay and are displayed including VAT tax and all other taxes (subject to change of such taxes), unless stated differently on our website or in the confirmation email.
Sometimes cheaper rates are available on our website for a specific stay at a property, however, these rates made by accommodations providers may carry special restrictions and conditions, for example in respect to cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.
In the event of a crossed-out rate, we look at the prices currently being charged by the property in the 30-day window around your proposed check-in date. From the prices within this window, we display the third-highest price on offer as the crossed-out rate. To ensure we are making a fair comparison, we always use the same reservation conditions (meal plan, cancellation policy and room type). This means that you get the same room for a lower price compared to other check-in dates at the same time of year.
We want you to pay the lowest price possible for your stay. Should you find your accommodation, with the same reservation conditions, at a lower rate on the Internet after you have made a reservation through us, we will match the difference between our rate and the lower rate under the terms and conditions of the Best Price Guarantee.
The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.
Obvious errors and mistakes (including misprints) are not binding.
All special offers and promotions are marked as such.

Privacy and Cookies:

dreamtourism.it respects your privacy. Please take a look at our privacy and cookies policy for further information.

Free of Charge:

Our service is free of charge because, unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the room rate.

Cancellation:

  • You have Cancel your booking for free any time until before 24 hours of your Tour Slot. You will get 100% refund of your payment made except the PayPal transaction charges.
  • If you failed to do so you will be considered as No Show. unfortunately there is no Refund for No Show.
  • So for saving your money please be sure about your booking. Please feel free to contact us for any queries about your purchase.
Further Correspondence:

By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your reservation and destination, and (ii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. Please see our privacy and cookies policy for more information about how we may contact you.

Ranking and Guest Reviews:

The default setting of the ranking of hotels on our website is “Recommended” (or any similar wording) (the “Default Ranking”). For your convenience, we also offer other ways to rank the hotel. Please note that the Default Ranking is created through a fully automated ranking system (algorithm) and is based on multiple criteria.

The completed guest review may be (a) uploaded onto the relevant property’s information page on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the accommodations, and (b) (wholly or partly) used and placed by Booking.com at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our website or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by dreamtourism.it. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.

Intellectual property rights:

Unless stated otherwise, the software required for our services or available on or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by dreamtourism.it, its suppliers or providers.

dreamtourism.it exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the website on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the website or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to dreamtourism.it. Any unlawful use or any of the aforementioned actions or behavior will constitute a material infringement of our intellectual property rights (including copyright and database right).

Miscellaneous:

To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in our country.

The original UK English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the UK English version and any other language version of these terms and conditions, the UK English language version to the extent permitted by law shall apply, prevail and be conclusive. The UK English version is available on our website (by selecting UK English language) or shall be sent to you upon your written request.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

General Terms and Conditions for Vatican Tours:

  • Your Booking will be confirmed instantly after you pay.
  • Please arrive at the Meeting point minimum 30 minutes before your Tour start time.
  • Entry to Vatican for disabled visitors with certified inability of more than 74%.
  • St. Peter’s is shut amid the accompanying occasions: Wednesdays: 08:00-12:00, December 24 and 31. For such occasions you will be taken to the other parts of the museums.
  • On uncommon events, St. Peter’s Basilica closes without any notice. For this situation, the visit will incorporate a 3-hour visit to the Vatican Museums and Sistine Chapel rather than St. Peter’s. ’Dream Tourism’ won’t offer any refunds.
  • All guests must go through metal indicators at the security check point. It would be ideal if you hope to hold up 20-30 minutes to clear security
  • Students (under age of 26)  must have in possession of their valid student ID.
  • Children under the age of 18 must arrive with their valid ID.
  • Children less than 6 years old are free however they need to show the valid Photo ID.
  • Tours departing on Wednesday: There is a possibility that St Peter’s Basilica and St Peter’s Square will be unavailable due to the weekly Papal Audience during which access to St Peter’s Basilica is closed. Therefore, in order to avoid such unavoidable circumstances we recommend, not to choose St Peter’s Basilica and Square included for your tours on Wednesdays or you may avoid this day for booking your tour.
  • Please dress appropriately to visit a religious site; access to the Sistine Chapel and St, Peter’s Basilica is permitted only to those dressed in suitable attire (no sleeveless blouses, miniskirts, shorts, or hats). ONE MUST BE COVERED FROM THEIR SHOULDER DOWN TO THEIR KNEES.
  • This tour is NOT wheelchair accessible. However, there are free Wheelchairs available at the main lobby of the Vatican Museums. You may pick one up for your convenience. We also recommend you to book a private tour if you need a wheelchairs so a guide can lead you through the alternative ways.
  • The guided tours in Vatican normally ends at the front of St. Peter’s Basilica. From this place guide will leave you, however you will be shown the nearest fascist such as shops, post office as well as the grottoes below St Peter’s, or climb to the dome
  • The ticket does not include access to the St. Pieter’s dome. ( tickets to the dome are available inside the Basilica)

General Terms and Conditions for Colosseum Tours:

  • Your Booking will be confirmed instantly after you pay.
  • We don’t offer Hotel Pick up service, so please arrive at the Meeting point minimum 30 minutes before your Tour start time at your own convenience.
  • Because of elevated safety efforts, you may encounter delays in clearing security checks when entering the setting.
  • It is preferable to wear comfortable shoes as the archaeological territory includes walking on medium-hard floors and be prepared for any weather condition.
  • This tour is not wheelchair accessible and not suitable for people who experience issues strolling.
  • The tours in Colosseum and ancient Rome attractions normally finish in the Colosseum area.
  • The security Staff of the sites have the complete right to reject you for any security reason if you don’t carry your photo ID/ Passport. So it is preferable to carry your ID to avoid such an unavoidable situation.
  • Students (under age of 26) must have in possession of their valid student ID.
  • Children under the age of 18 must arrive with their valid ID.
  • Children less than 6 years old are free however they need to show the valid Photo ID.
  • For Colosseum security checks, you are not allowed to carry bulky bags, trolleys or backpacks.
  • In any case of Heart patients who have a pacemaker they should show the certificate from doctor, Or you will be screened before entering.

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